Returns & Exchanges

Artix has 100% happy customer policy. Therefore, you may return any item within 30 days of receipt in order to exchange or for a refund. We will gladly assist you with this matter.

 

Q: What’s your exchange/return policy?

A: We hope you love what you’ve ordered, but if there’s an issue or you’re not 100% satisfied, return your item(s) to the nearest Artix store, or by mail using our self-serve return form.

Please save the invoice you received with your package. It’s your receipt in case you need to exchange/return your item(s)!

All clearance items purchased on TeesbyArtix.com are final sales and cannot be exchanged or returned.

Merchandise cannot be returned if washed or worn.

Exchanges/returns must be initiated within 30 days of the purchase date listed on the front of your receipt. Artix items sell quickly, so contact us as soon as possible to make exchanges.

Allow 2-6 business days for processing exchanges/returns.

You’re responsible for selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked. Artix is not responsible for lost or damaged packages.

 

Q: How do I exchange something?

A: If you’re unable to exchange your item(s) at an Artix store, you can easily exchange with us. Here’s what you need to know:

Contact TeesbyArtix.com Customer Service to process your exchange.

Return your item(s) with return authorization form.

Pack your return securely, in the original package if possible, and include your return form. Do not tear off the bottom of the invoice. We need the entire form to identify the order.

You’re responsible for selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked. Artix is not responsible for lost or damaged packages.

You will not be reimbursed for your original or return postage.

You will not receive a refund for your return until we receive your returned item.

You will not be charged a shipping fee for your exchange unless you request upgraded shipping.

You will not receive a refund for your return until we receive your returned item in its original condition. Allow 2-6 business days for processing and 1 to 7 business days to receive your credit.

Still have questions? Email us at info@teesbyartix.com Or, give us a call at 714-808-3841

 

Q: If I return merchandise, how long will it take to receive my credit?

A: We'll process your credit as soon as we receive your returned merchandise in our warehouse. Typically, the purchase amount will be restored to your credit card in 1 to 7 business days, depending on your financial institution’s policy regarding credits. You will not be reimbursed for your original or return postage.